Frequently Asked Questions
Everything you need to know about acquiring world-class antiques, fine art, and rare jewelry.
How do you ensure the authenticity of your items?
Every piece in our collection undergoes a rigorous vetting process by our team of experts. We provide a comprehensive 125% acquisition guarantee, ensuring that every item is authentic and as described.
What are your shipping and crating procedures for fine art and furniture?
We offer professional, museum-quality crating and white-glove shipping services worldwide. Our logistics team handles all customs documentation and ensures that each piece is fully insured during transit.
Do you offer private viewings or virtual tours?
Yes, we offer private in-person viewings at our New Orleans gallery, as well as high-definition virtual tours via video call for our international clients to inspect details and scale.
What payment methods do you accept for high-value acquisitions?
We accept wire transfers, certified checks, and all major credit cards. For exceptionally high-value transactions, our finance department can coordinate personalized payment arrangements.
What is your return policy for online purchases?
We offer a 125% money-back guarantee on authenticity. If you are not satisfied with your purchase for any other reason, please contact your sales consultant within 24 hours of receipt to discuss return options.
Can I trade in a previous purchase toward a new acquisition?
M.S. Rau offers a unique trade-in program where clients can often apply the original purchase price of an item toward a new acquisition of greater value, subject to the item's condition and current market demand.